Shipping Policy
Shipping Charges & Customer Service:
- All delivery charges are stipulated at checkout. You will have a choice of regular or Express Post.
Shipping Times: - Orders received by 12pm AEST Monday to Friday will be despatched the same day where possible. Weekend and public holiday orders will be despatched on the next business day.
- All deliveries are sent via Courier.
- Please allow 3-7 working days for delivery. Shipping to rural and remote areas may attract longer shipping times, however, we will make every effort to ensure that we provide the fastest delivery possible.
- Express Post may be chosen as a shipping option however overnight delivery time is restricted to major Australian capital cities and regional centres. For this reason, we cannot guarantee overnight delivery.
- If the address details are submitted on your online order incorrectly, you may be liable for a re-shipping fee. Please let us know ASAP if you have entered the incorrect information and we will always do our best to rectify this.
Nobody Home:
- If there is nobody present at the delivery address to accept the parcel and you have given Discount Fridge Filters Authority to Leave, the parcel will be left at the premises.
- If there is nobody present at the delivery address to accept the parcel and the customer has not given Authority to Leave, the courier will upload collection details to your tracking number to view online.
- If there is nobody present at the delivery address to accept the parcel, the customer has not given Authority to Leave, and the parcel has been sent via AusPost, the parcel will then be taken to the local Post Office for your collection.
- If your parcel is not collected from the local Post Office within 10 working days, it will then be returned to Discount Fridge Filters by Australia Post. Any re-delivery will incur a $12.50 handling and shipping charge.
Authority to Leave:
- Customers can give permission for couriers to leave their parcel at the delivery address if there is no one at the address at the time of delivery.
- To grant Authority to Leave, customers can add a comment in the Delivery Instructions section at checkout.
- By granting Authority to Leave, customers agree that the parcel is deemed to have been received when left at the unattended delivery address.
- Discount Fridge Filters and its couriers do not accept responsibility for any loss or damage regarding a parcel if the customer has provided Authority to Leave.
Returns & Refunds:
- If you are not completely satisfied with your purchase, simply return the unused items in a saleable condition within 7 days and we will refund your purchase in full.
- If your goods are faulty or damaged, please call our office within 14 days of purchase to discuss and we organise an exchange or refund.